Terms & Conditions

 

BOOKINGS EXPLAINED

  • Wild Wolf’s Studio reserves the right to alter and amend our timetable as needed.
  • Students will not be allowed to enter the class once it has started (excluding Mum Baby and Pregnancy Yoga).
  • If you have booked a place but have not arrived 5 minutes before the start time, we reserve the right to give your place to someone else on the waiting list and you will loose your credit.
  • We cannot offer refunds if you are late.
  • Waitlist – if a class is full there is waitlist available exclusively for bookings directly via our website. In order to secure your spot on the waitlist payment for the class must be made. In the instance that you are not able to join the class, payment will appear on your account as credit. Waitlist bookings have priority over those who drop-in and wait.
  • We take no responsibility for any other booking platform cancellation policy.

 

CLASS CREDITS, PASSES AND MEMBERSHIPS EXPLAINED

  • Drop in sessions are valid for 1 month after purchase.
  • 5/10 Class passes are valid for 3/6 months from the date they are first used.
  • All passes and memberships are to be used by the purchaser only, they are non transferable and cannot be shared. However we sell vouchers to give away in your name or the person you want to give it to.
  • All passes and credits are valid for classes only.
  • All passes and credits are non transferable, non refundable and cannot be extended.

 

MEMBERSHIPS EXPLAINED

Unlimited membership

  • Unlimited access to classes, 20% off studio run workshops.

Daytime Membership

  • You can attend any class before 5pm Mo- Fri, 10% off studio run workshops.

Triweekly

  • 3 classes per week, no time restrictions, 10% off studio run workshops.

Biweekly

  • 2 classes per week, no time restrictions, 10% off studio run workshops.

 

MEMBERSHIPS – TERMS AND CONDITIONS

  • Memberships are valid for classes only, however different memberships provide a % discount on in-house workshops.
  • Memberships require an automatic payment to be set up through Mindbody, which will take the payment from your stored card monthly.
  • All memberships require a minimum 3 month commitment, thereafter you can cancel your membership with 1 month notice. Refer to cancellation policy below.
  • Your membership will renew via direct debit on the same date every month.
  • Memberships cannot be shared, and are non-transferable or refundable.

 

MEMBERSHIP – CANCELLATION POLICY

  • As a member you shall agree to a monthly charge of (chosen membership amount) that will be applied at the time of purchase and is effective for a minimum of 3 months from the selected start date.
  • Cancellation: After 3 months the membership can be cancelled with 1 months notice, should you cancel in-between payments, the subsequent payment will be the last one.There are no refunds of memberships that have been paid but not used.
  • Freezing/suspending: After 3 months the membership can be frozen. This requires a minimum 1 week notice before your next payment. Memberships can only be frozen in line with your direct debit schedule.
  • Wild Wolf’s Yoga reserves the right to change or end any monthly subscription and will provide customers with at least 1 months notice of any cancellation or alteration. To read our Membership FAQ’s click here.

 

CANCELLATIONS POLICY AND ADMIN FEE EXPLAINED

(If you have booked on to a class/retreat/training/workshop: read our cancelation policy for each service)

Admin fee:

In the case of a cancellation, Wild Wolf’s Yoga will take £10 administration fee. Read the following for information on cancellations involving Retreats, Trainings, Workshops & Classes:

 

RETREATS CANCELLATIONS POLICY

  • 2 months or more before the start of the retreat: 100% refund, minus the deposit
  • 1 to 2 months before the start of the retreat: 50% refund, minus the deposit
  • Up to 1 month before the start of the retreat: 0% refund will be given

Please Note: deposits can’t be used for other retreats or trainings.

 

TRAININGS/ TEACHER TRAININGS CANCELLATIONS POLICY

  • 2 months or more before the start of the training: 100% refund, minus the deposit
  • 1 to 2 months before the start of the training: 50% refund, minus the deposit
  • Up to 1 month before the start of the training: 0% refund will be given, and the deposit can’t be used for other retreats or trainings

Please Note: deposits can’t be used for other retreats or trainings.

 

CLASSES CANCELLATIONS POLICY

  • 8 hours or more before the start of the class: 100% refund
  • Up to 8 hours before the start of the class: 0% refund will be given

 

WORKSHOPS CANCELLATIONS POLICY

  • 24 hours or more before the start of the workshop: 100% refund, minus the deposit if a deposit has been taken
  • Up to 24 hours before the start of the workshop: 0% refund will be given, and the deposit can’t be used for other retreats or trainings
  • If the workshop is booked through a teacher then we refer to their terms and conditions and we hold no responsibility for your booking.

Please Note: Deposits can’t be used for other retreats or trainings.

 

WORKSHOPS AND COURSES – TERMS AND CONDITIONS

Workshops and courses will only run if bookings reach our minimum number, (this will differ for every workshop) we will inform you in advance if we need to amend or cancel a workshop for this reason. If Wild Wolf’s studio cancels a workshop or makes a change to a scheduled workshop which means you can no longer attend then you will be entitled to a transfer or a full refund.

 

COMMUNIITY CLASSES

Community classes are free but should be booked in advance via our Website/ Mindbody. Although there is no fee for a community class, we do ask that students feel free to make cash donations on the day to contribute to the up keep of the studio. Any extra money will be donated towards St Mungo’s Homeless Charity.

 

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