WILD WOLF’S YOGA VIRTUAL STUDIO TERMS & CONDITIONS 

 

ONLINE BOOKINGS EXPLAINED

  • Classes are streamed via live via video link using the Zoom platform. You will receive a URL link via email prior to the class start time.
  • Wild Wolf’s Studio reserves the right to alter and amend our timetable as needed.
  • We cannot offer refunds if you are late or decide not to attend, change your mind about the class.
  • We take no responsibility for any other booking platform cancellation policy.

 

ONLINE CLASS CREDITS, PASSES EXPLAINED

  • Single sessions are valid for use up to 1 year after purchase.
  • 5/10 Class passes are valid for 3/6 months from the date they are first used.
  • All passes and memberships are to be used by the purchaser only, they are non transferable and cannot be shared. However we sell vouchers to give away in your name or the person you want to give it to.
  • All passes and credits are valid for online classes only.
  • All passes and credits are non transferable, non refundable and cannot be extended.

 

ONLINE MEMBERSHIPS EXPLAINED

Unlimited Online Membership

  • Unlimited access to online classes, pay monthly.

Unlimited Weekly Online Membership

  • Unlimited access to online classes, pay weekly.

Front of the Pack Online Membership

  • Unlimited access to online classes, pay monthly.

 

ONLINE MEMBERSHIPS – TERMS AND CONDITIONS & CANCELLATION POLICY

  • Online Memberships are valid for online classes only.
  • Memberships require an automatic payment to be set up through Mindbody, which will take the payment from your stored card monthly.
  • Monthly online membership will renew via direct debit on the same date every month.
  • Weekly online membership will renew via direct debit on the same date every week.
  • Memberships cannot be shared.
  • As a member you shall agree to a monthly or weekly charge of (chosen membership amount) that will be applied at the time of purchase and is effective on a rolling basic thereafter.
  • Cancellation: Online memberships can be cancelled at any time in writing via email to Wild Wolf’s Yoga, in the event of cancellation the previous payment will be the last and the membership will be valid until the date that the subsequent payment was due.
  • In the event that online classes are no longer available, Wild Wolf’s Yoga reserve the right to terminate your online membership and you last payment by default will be the last. You will be able to attend physical classes at the studio on the remaining valid days of your membership. If you are not able to attend physical classes, you will be given a refund of £2.30 (Unlimited) or £2.85 (Weekly) minus VAT for every day that the membership was still valid but unused. This will either be returned into your bank account or as credit into your Mindbody account.
  • Online Memberships cannot be frozen and they cannot be shared.
  • Wild Wolf’s Yoga reserves the right to change or end any monthly subscription. No oral statement shall in any manner modify or otherwise affect the terms and conditions.

 

WILD WOLF’S YOGA STUDIO TERMS & CONDITIONS

 

BOOKINGS EXPLAINED

  • Wild Wolf’s Studio reserves the right to alter and amend our timetable as needed.
  • Students will not be allowed to enter the class once it has started (excluding Mum Baby and Pregnancy Yoga).
  • If you have booked a place but have not arrived 5 minutes before the start time, we reserve the right to give your place to someone else on the waiting list and you will loose your credit.
  • We cannot offer refunds if you are late.
  • Waitlist – if a class is full there is waitlist available exclusively for bookings directly via our website. In order to secure your spot on the waitlist payment for the class must be made. In the instance that you are not able to join the class, payment will appear on your account as credit. Waitlist bookings have priority over those who drop-in and wait.
  • We take no responsibility for any other booking platform cancellation policy.

 

CLASS CREDITS, PASSES AND MEMBERSHIPS EXPLAINED

  • Single sessions are valid for use up to 1 year after purchase.
  • 5/10 Class passes are valid for 3/6 months from the date they are first used.
  • All passes and memberships are to be used by the purchaser only, they are non transferable and cannot be shared. However we sell vouchers to give away in your name or the person you want to give it to.
  • All passes and credits are valid for classes only.
  • All passes and credits are non transferable, non refundable and cannot be extended.
  • Single Extended class pass is valid for use up to 1 year after purchase.
  • Extended Classes 4 class pack is valid for 6 months from the date of first use.

 

STUDENT & NHS DISCOUNT

  • Student and NHS 10% discount is applicable on monthly memberships, single class, 5/10 class passes and extended classes ONLY
  • For student discount a copy of your valid student ID / proof of enrolment must be provided
  • For NHS discount proof of employment must be provided
  • Updated copies of the above must be provided on request if deemed necessary (ie expiration dates are coming to an end)
  • Discounts are for personal use only and cannot be used for friends/family or third parties.
  • We reserve the right to terminate discount privileges if the discount is misused or your enrolment/ employment comes to an end.

 

MEMBERSHIPS EXPLAINED

Unlimited membership

  • Unlimited access to classes, 20% off studio run workshops.

Daytime Membership

  • You can attend any class before 5pm Mo- Fri, 10% off studio run workshops.

Triweekly

  • 3 classes per week, no time restrictions, 10% off studio run workshops.

Biweekly

  • 2 classes per week, no time restrictions, 10% off studio run workshops.

 

MEMBERSHIPS – TERMS AND CONDITIONS

  • Memberships are valid for classes only, however different memberships provide a % discount on in-house workshops.
  • Memberships require an automatic payment to be set up through Mindbody, which will take the payment from your stored card monthly.
  • All memberships require a minimum 3 month commitment, thereafter you can cancel your membership with 1 month notice. Refer to cancellation policy below.
  • Your membership will renew via direct debit on the same date every month.
  • Memberships cannot be shared, and are non-transferable or refundable.

 

MEMBERSHIP – CANCELLATION POLICY

  • As a member you shall agree to a monthly charge of (chosen membership amount) that will be applied at the time of purchase and is effective for a minimum of 3 months from the selected start date.
  • Cancellation: After 3 months the membership can be cancelled with 1 months notice, should you cancel in-between payments, the subsequent payment will be the last one.There are no refunds of memberships that have been paid but not used.
  • Freezing/suspending: After 3 months the membership can be frozen. This requires a minimum 1 week notice before your next payment. Memberships can only be frozen in line with your direct debit schedule.
  • Wild Wolf’s Yoga reserves the right to change or end any monthly subscription and will provide customers with at least 1 months notice of any cancellation or alteration. To read our Membership FAQ’s click here.

 

CANCELLATIONS POLICY AND ADMIN FEE EXPLAINED

(If you have booked on to a class/retreat/training/workshop: read our cancelation policy for each service)

Admin fee:

In the case of a cancellation, Wild Wolf’s Yoga will take £10 administration fee. Read the following for information on cancellations involving Retreats, Trainings, Workshops & Classes:

RETREATS CANCELLATIONS POLICY

  • 2 months or more before the start of the retreat: 100% refund, minus the deposit
  • 1 to 2 months before the start of the retreat: 50% refund, minus the deposit
  • Up to 1 month before the start of the retreat: 0% refund will be given

Please Note: deposits can’t be used for other retreats or trainings.

TRAININGS/ TEACHER TRAININGS CANCELLATIONS POLICY

  • 2 months or more before the start of the training: 100% refund, minus the deposit
  • 1 to 2 months before the start of the training: 50% refund, minus the deposit
  • Up to 1 month before the start of the training: 0% refund will be given, and the deposit can’t be used for other retreats or trainings

Please Note: deposits can’t be used for other retreats or trainings.

CLASSES CANCELLATIONS POLICY

  • 4 hours or more before the start of the class: 100% refund
  • Up to 4 hours before the start of the class: 0% refund will be given

WORKSHOPS CANCELLATIONS POLICY

  • 24 hours or more before the start of the workshop: 100% refund, minus the deposit if a deposit has been taken
  • Up to 24 hours before the start of the workshop: 0% refund will be given, and the deposit can’t be used for other retreats or trainings
  • If the workshop is booked through a teacher then we refer to their terms and conditions and we hold no responsibility for your booking.

Please Note: Deposits can’t be used for other retreats or trainings.

WORKSHOPS AND COURSES – TERMS AND CONDITIONS

Workshops and courses will only run if bookings reach our minimum number, (this will differ for every workshop) we will inform you in advance if we need to amend or cancel a workshop for this reason. If Wild Wolf’s studio cancels a workshop or makes a change to a scheduled workshop which means you can no longer attend then you will be entitled to a transfer or a full refund.

COMMUNITY CLASSES

Community classes are free but should be booked in advance via our Website/ Mindbody. Although there is no fee for a community class, we do ask that students feel free to make cash donations on the day to contribute to the up keep of the studio. Any extra money will be donated towards St Mungo’s Homeless Charity.

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